About Us

About FurnitureWebMall.com We founded Furniture Web Mall to offer you the lowest prices on quality Furniture, and to provide you with high-quality customer service. We are proud to help you save money. We encourage you to help us improve. Tell us what we can do to make your shopping easier and more successful, we welcome your suggestions. Please send an email to customerservice@furniturewebmall.com or call us at 800-773-5690

If you are not satisfied with something, please send it back within 14 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling charges cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping charges will be deducted from your return refund. Please read our returns policy for specific information and to fully understand our policies.



What are your Office Hours?

Our office hours are Mo-Fr 9am-6pm Sat-Sun 10-4 Pacific Standard Time. Our friendly customer service representatives can be reached during our office hours to help you with any questions you may have. The toll-free customer service number is 800-773-5690



Do you have a store?

We do not have a physical store front, selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.





How can I track my order?

Once your order ships you will receive an email containing your tracking information so you can track your order online.







What if my merchandise arrives damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. If Shipped via Truck Freight or White Glove Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free.

All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient.







Can I cancel my order?

Orders can be cancelled anytime before they are produced and/or shipped at no charge.







How will my order be delivered?

We ship through the manufacturer. Every order will be processed within 2-4 business days. After the order processed the goods will be shipped via FedEx or UPS ground. Shipping time is generally no more than 5-10 days. Depending on Holidays and in climate weather conditions naturally arrivals vary. Only in rare cases some products may be temporarily out of stock due to its high turnover. Items however go into a backorder status immediately. If perhaps this uncommon situation occurs we will notify you. The buyer then has a choice of a refund or to wait for an estimated restocking date.